COMPLAINTS POLICY

At Langfield Law we aim to offer our clients a high quality, efficient and effective service. During the matter if there is any aspect about which you are unhappy, concerned or require clarification, then please raise it with the person working on your case in the first instance or you may wish to contact the Partner with overall responsibility for your case.  This information can be found on your initial correspondence or if you do not have this information by contacting us on 02039043232 or admin@langfieldlaw.co.uk

If you are unwilling to do this or simply feel you would prefer to raise the matter with someone else, then you should write to Mr Jagdeep Phull who is the firm’s Client Care Partner.  This firm has a Complaints Procedure, which is available on request, and which will be sent to you should you make a complaint.

If you remain dissatisfied at the end of our complaints process, you would then be at liberty to contact the Legal Ombudsman.

The Legal Ombudsman is the statutory body to whom you may refer your complaint once we have concluded our professional obligation to try to resolve it. The Legal Ombudsman will check that you have tried to resolve your complaint with us first.  The time limits for you to make a complaint to the Legal Ombudsman are either of the following: one year from the date of the act or omission being complained about, or. one year from the date when the complainant should have realised that there was cause for complaint.

If you would like more information please contact them at:

Legal Ombudsman,

PO Box 6806,

Wolverhampton,

WV1 9WJ.

For further information, you should contact the Legal Ombudsman on 0300 555 0333 or www.legalombudsman.org.uk.